The Sharper Edge can provide “delivery only” or “delivery and installation” of the products you have purchased. Once a sale is completed it may take 2-3 weeks or more to get your piece delivered depending on our current schedule. Due to the many variables in our schedule and for efficiency, your delivery will be set up on a will call basis. As the schedule opens up, we will call you with a proposed date and approximate time window. We cannot guarantee a specific time of day. We may call you on short notice if you are flexible. In most cases your presence is not necessary. We can provide you with a flag to spot the location in the landscape, you may tape down an X on the concrete. Your salesperson can enter specific location notes onto the work order. If you feel it is necessary to be present, that is not a problem, but it may delay your installation until our schedule fits yours.
Prior to delivery your invoice must be paid in full. Credit card numbers taken over the phone will incur a 3% non-secure transaction fee.
Your pump is warranted by the manufacturer for one year, however the labor to replace the pump is only guaranteed for 14 days. In the unlikely event that your pump fails prior to one year, please bring the pump into the store for a complimentary replacement. If you are unable to remove the pump we can perform this service at our prevailing service rates. Note that on larger fountains this can be time consuming and expensive. Charges will be incurred for call backs which are clearly the fault of others i.e. debris in the impeller due to improper cleaning or poor maintenance or running a fountain without water. Please take care of your pump in accordance with our care instructions and you should enjoy trouble free service well beyond the warranty period.
Color variations, imperfections and an occasional “ding” are common on all cast stone pieces. These variations add to the beauty and character of the piece. You will see color variations and imperfections in most statuary. In most cases two items of the same color may look darker or lighter and is to be expected on pieces which are custom finished. The piece cannot be returned for this reason.
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